Why You Need a Smartphone Policy

February 28, 2012 — 898 views  
Become a Bronze Member for monthly eNewsletter, articles, and white papers.

Employee use of smartphones on the job is more than a trend, it is now a reality. To support productivity, you may find you need to create a comprehensive smartphone policy about what is allowed on the job and what isn't. Besides the usual reasons to keep these devices away, there is also the question of privacy to consider.

It wouldn't be very good for a medical office or private practice if the confidential information that doctors and their staffs collect about their patients wasn't secure. At the first indication that a client's data has been leaked (whether intentionally or accidentally), a company's business can decrease substantially. That alone is reason enough to require workers to surrender their smartphones when they clock in for the day.

However, it's even more important to avoid breaking the law when it comes to medical records privacy. The Health Insurance Portability and Accountability Act (HIPAA) of 1996 explicitly states that patients have an expectation of and right to privacy when it comes to their medical records. This goes for insurance carriers, medical receptionists and any other personnel who handle private records in the healthcare industry. Explain this to workers when you require them to keep their phones away from workspaces so that they understand there is more at stake than productivity.