Understanding, Documenting and Improving Care for LGBT Patients
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Understanding the unique health care needs of LGBT patients is the first step to improving the quality of their care.
Although many medical practices want to better serve LGBT patients, few have the systems in place to meet - or even document - the unique needs of these patients. Even when good policies are in place, many find it difficult to mobilize their teams to truly improve care. This topic will help all of those involved in improving quality of care - including intake, documentation, service delivery, and adherence - to better serve LGBT patients. In addition to better understanding LGBT patients and their unique health care needs, this topic will provide you with the practical steps needed to improve care at your organizations. With the rapid growth and increasing visibility of the LGBT community, health service providers face growing incentives to compete for LGBT patients, as well as increasing legal risk if they fail to adapt. This topic will enable you to advance quality of care at your organization and improve the lives of LGBT patients.
Corey Prachniak, Harvard T.H. Chan School of Public Health
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