NOT A MEMBER?
Join Today!
Have an Account?   Login
Join 1000’s of Healthcare Professionals
› Healthcare Education & Training
› Members-Only Offers & Discounts
› Industry News & Updates
› Membership is Free — Join Today!

Frequently Asked Questions (FAQ)

Continuing Education Credit

How do I know if a course qualifies for continuing education credit?
Available credits for each program are listed on the marketing publication, as well as online.
How can I contact the Continuing Education Department?
Telephone: 866-352-9540, 8:00am-4:30pm CST Monday-Friday or Email: creditinfo@lorman.com
I am unable to find the continuing education credit I am looking for. Does that mean you do not offer it?
Contact the Continuing Education Department at 866-352-9540, 8:00am-4:30pm CST Monday-Friday or creditinfo@lorman.com with a request for the specific credit. We will do what we can to assist you, but note that fulfilling your request will depend on the type of credit.
Can I receive continuing education credit in more than one state for a single course?
You may receive credit for as many licenses as you hold. There isn't a limit as long as the credit has been approved.
Is partial continuing education credit available for an uncompleted program?
Partial credit depends on the type of continuing education credit. Please contact the Continuing Education Department at 866-352-9540, 8:00am-4:30pm CST Monday-Friday or creditinfo@lorman.com for further details about a specific credit.
If I completed a program before the end of the reporting period but have not reported it yet, am I still in compliance?
Not all accrediting agencies adhere to the same policies. Please contact the accrediting agency for their particular rules regarding compliance.
How do I obtain verification of attendance for reporting purposes?
Certificates of Completion are provided to each registered attendee. If you are attending a full day seminar, they will be available at the end of the day. If you have completed a live webinar or OnDemand program, your certificate will be emailed to you within two weeks following completion of the program. If you have misplaced your Certificate of Completion, email a request to creditinfo@lorman.com.
How many continuing education credits can be earned through an OnDemand webinar?
The number of hours approved will vary depending on the type of continuing education credit. Please contact the Continuing Education Department at 866-352-9540, 8:00am-4:30pm CST Monday-Friday or creditinfo@lorman.com.
Can I receive continuing education credit for viewing an OnDemand webinar?
Yes, Healthcare Training Resource's OnDemand webinars are approved for various continuing education credits. Be sure to check the credit listing on individual programs to see what credit is available.
How do I request continuing education credit for viewing an OnDemand webinar?
When logging into the program, you will be prompted to choose from the available credits for that program. The registered attendee is the only person who can receive continuing education credit for the OnDemand webinar.
How do I get continuing education credit for attending a live webinar?
A link to request continuing education credit is provided in your confirmation email. If you have misplaced your confirmation email, you may also request your credit here. Only registered and paid attendees will receive continuing education credit.
Can additional listeners on a live webinar receive continuing education credit?
Only registered and paid attendees will receive continuing education credit. Please contact the Continuing Education Department at 866-352-9540, 8:00am-4:30pm CST Monday-Friday or creditinfo@lorman.com for details.

Live Webinars

What is a live webinar?
A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet.
How do I access the live webinar?
Once you have registered for the live webinar, you will receive a confirmation email with a link and PIN to stream the audio over the Internet and to access the reference materials. If you are unable to stream the audio over the Internet, you may use the provided toll-free number and PIN to access the audio.

* International charges will apply for customers calling from outside the United States and Canada.
Does my computer support the streaming option for this program?
Please visit http://www.healthcaretrainingresource.com/presents/audio-test to test your computer before the live webinar begins. If your computer has trouble using the streaming option we recommend using the dial-in with your phone option.
How do I access the reference materials?
Your confirmation email includes a link to the reference materials for your live webinar. The reference materials are typically available for download a day or two before the live webinar.
What is the webinar viewer?
Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email. Internet access is required.
What if I can’t find my original confirmation email?
Check your junk mail or spam folder for confirmation@lorman.com. If you are still unable to find it, contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for a new one.
My PIN is not working. What should I do?
Make sure no one else from your company has already dialed in. Each PIN is only good for one line connection. If no else has dialed in, continue to enter your PIN followed by the # sign. After 3 or 4 attempts, you will be forwarded to an operator who can connect you to the call manually.
I got disconnected or we had to change phones, now what?
It usually takes the computer system between 30 seconds and one minute to recognize your PIN is no longer connected. After that time, you should be able to dial back in using the same PIN.
What if I continue to experience technical problems during the live webinar?
Contact Customer Service at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday.
How many listeners can we have on a live webinar?
You will be able to dial in on a single phone line but there isn’t a limit to the number of listeners on that line. However, only the registered attendee is eligible for continuing education credit.
How do I get continuing education credit for attending a live webinar?
A link to request continuing education credit is provided in your confirmation email. If you have misplaced your confirmation email, you may request your credit here. Only registered and paid attendees will receive continuing education credit.
Can additional live webinar listeners get continuing education credit?
Only registered and paid attendees will receive continuing education credit. Please contact Lorman at 1-866-352-9540, 7:00am-5:30pm CST Monday-Friday, to inquire about available credits, or at 1-866-352-9539 to register additional attendees.
How do I ask the speaker questions during the live webinar?
At the end of each live webinar, the operator will provide instructions to attendees who wish to ask a question.

If the speaker is using the webinar viewer, questions may be submitted throughout the live webinar presentation.
How late can I register?
You may register online up to one-half hour prior to the live webinar. For last-minute registrations, please call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday.
Where can I find detailed information about the program?
A detailed agenda for each program may be found on our website, http://www.healthcaretrainingresource.com.
I don’t see my topic listed. Does that mean you don’t offer it?
We list our course schedule on the website approximately three months in advance. The topic you are looking for may be available in the future or available in another format. Please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for assistance in locating additional offerings.
How do I register multiple people for the same program?
When registering online, you may change the quantity in your shopping cart. The quantity box is located to the left of the program title. Be sure to click the Update button after changing the quantity. You will add the additional attendee’s information in Step 3 of the checkout process.

OnDemand

What is an OnDemand webinar?
OnDemand webinars are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual.
How do I log in to start my OnDemand program?
The login page is located at http://www.healthcaretrainingresource.com/online. To log in, you will need your Order ID and email address. This information is located in the confirmation email you received after purchasing the OnDemand webinar.
How long do I have to access the program?
The OnDemand webinar may be accessed up to 90 days after the purchase date.
How many times can I access the OnDemand webinar?
You may access the program as many times as you would like for 90 days after the purchase date.
Can I receive continuing education credit for viewing an OnDemand webinar?
Yes, Healthcare Training Resource's OnDemand webinars are approved for certain continuing education credits. Be sure to check the credit listing on individual programs to see what credit is available.
How do I request continuing education credit for an OnDemand webinar?
When logging into the program, you will be prompted to choose from the available credits for that program. The registered attendee is the only person who can receive continuing education credit for the OnDemand webinar.
My OnDemand webinar is not functioning properly. What can I do?
Your firewall may be blocking access to Healthcare Training Resource's media server where the audio file is hosted. Please have your IT team check to see if les.media.s3.amazonaws.com is being blocked.

Adobe Flash 9+ with Javascript enabled is needed to view the program. Get Flash Here!

If you are having trouble with the audio, check the volume levels on your computer, as well as on the program itself.

If your slides are not advancing, hit the "sync" button below the slides.

If you are still having problems, please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday.
Can I stop or pause the program?
Yes, you may pause, stop or rewind your program at any time. If you leave the player and log back in, you will pick up where you left off. You can also fast-forward portions after you have watched the entire program.
Can I access this program from a different computer?
Yes, you can use your Order ID and email address from any computer by going to http://www.healthcaretrainingresource.com/online.
Can multiple people be logged on at the same time?
There is no limit to the number of people logged on at one time, however, only the registered attendee will receive continuing education credit.

Seminars

I need special accommodations. What should I do?
All of our seminars are held in facilities that are handicap accessible. If you have other needs, please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, two weeks prior to the seminar date.
What should I wear?
Casual business wear is appropriate and a light jacket or sweater is recommended for your comfort.
What about lunch and parking?
Unless otherwise noted, lunch and parking are on your own. We select seminar locations that have eating establishments within the facility or nearby for your convenience.
What if I only want to attend for one-half day?
Half-day rates are available on full-day seminars. Call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for more information.
Will I receive course materials?
Yes, your course materials will be provided when you check in the day of the seminar.
Are multiple attendee discounts available?
Contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for the most current multiple attendee rates.
How late can I register?
We have an open enrollment policy for all of our seminars. Registrations are accepted through the day before the seminar. Additional materials are kept on hand for walk-in registrants the morning of the seminar. If you are not a pre-registered attendee, please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for the most current information, as changes may occur.
Where can I find the detailed information about the program?
A detailed agenda for each program may be found on our website, http://www.healthcaretrainingresource.com.
I don’t see a certain topic listed. Does that mean you don’t offer it?
We list our course schedule on the website approximately three months in advance. The topic you are looking for may be available in the future or available in another format. Please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for assistance in locating additional offerings.
How do I register multiple people for the same program?
When registering online, you may change the quantity in your shopping cart. The quantity box is located to the left of the program title. Be sure to click the Update button after changing the quantity. You will add the additional attendee’s information in Step 3 of the checkout process.

Audio and Manual Products, and Order Shipment

What is the CD package?
The CD will be an audio recording taken from the live program. You will also receive a hard copy of the reference materials for the course, so you can listen and follow along as if you had attended.
Are express shipping options available?
Yes, please call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for detailed pricing.
What is your return policy?
  1. Product orders may be returned for a refund, less any shipping fees, within 30 days of receipt.
  2. You may return a product order between 30 and 60 days for a refund less a $25.00 service fee.
  3. You may return a product order after 60 days for a non-refundable customer credit with our company.
  4. Product returns should be sent to:
    Lorman Education Services
    2510 Alpine Rd.
    Eau Claire, WI 54703
How long will it take for my order to arrive?
Products arrive within 5-7 business days.

When ordering products from a program that has not yet taken place, please allow 4-6 weeks after the date of the seminar, and 2-4 weeks for live webinars.

Cancellation Policy, Payment Options, Questions and Customer Discounts

What is the cancellation policy?
Customer Credit
You can receive customer credit for the amount paid. This nonrefundable credit is valid for 12 months and can be applied to any of our seminars or bookstore items. The credit is transferable to anyone within your company.

Transfer Registration
You may transfer your registration to an alternate course OR send a substitute attendee to the seminar in your place.

Audio Recording/Manual Package
If the course is being recorded, you may substitute your registration for the CD/Manual Package from the seminar at no additional charge.

Partial Refund
If cancellation is more than six business days prior to the date of the seminar, you may request a refund less a $20.00 registration fee per person, $30 in Canada.

For Arkansas Cancellation Policy please click here.
What payment options are available?
We accept American Express, MasterCard and Visa credit card payments. We also accept checks and money orders.
I want to purchase online but don’t have a credit card. What are my options?
Register as usual and on Step 3 of the check out process, select “Pay by Invoice/PO/Check” as your method of payment.
Do you accept purchase orders?
Yes, we accept purchase orders. Please include a completed copy of the registration form.
How do I apply a customer credit towards my purchase?
Customer credits must be applied at the time of registration.

Online
On Step 3, check the 'I have a customer credit to apply' box, then enter the credit details in the dialog boxes provided. Select a payment method. Valid credits will be applied before invoicing or charging a credit card.

Phone
Call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, and mention the credit you would like to use and we'll be happy to apply it to your order or registration.

Mail, Email or Fax
On your registration form, simply note you have a credit and wish to apply it to your order.
How do I apply a discount toward my current purchase?
Discount codes must be applied at the time of registration.

Online
Enter your discount code in the dialog box provided on the shopping cart page and click Apply. The shopping cart will refresh to show your corrected subtotal. Please contact our Customer Service Department at 1-866-411-6211,7:00am-5:30pm CST Monday-Friday, if you're having trouble locating the discount code box, or if your code is not applying properly.

Phone
Call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday,and mention the discount you're using and we'll be happy to apply it to your order or registration.

Mail, Email or Fax
On your registration form, simply provide the discount code or note that you have a discount and wish to apply it to your order.
Do you offer discounts for government agencies or nonprofit organizations?
We offer a $25 discount for both government agencies and nonprofit organizations. This only applies to seminars and live webinars. Please contact our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, to take advantage of this offer.
Why don’t the charges on my credit card match the confirmation I received?
There are multiple scenarios where the charges may not match. The most common scenario occurs when your credit card has not been charged because the product portion of your Best Value Package has not been shipped. Please call our Customer Service Department at 1-866-411-6211, 7:00am-5:30pm CST Monday-Friday, for additional details.
Why is my credit card showing double charges?
Typically, this is an authorization hold that is placed before we charge the card. The hold is usually removed within 24 hours but may take up to one week.
Where can I get a copy of Healthcare Training Resource's W-9 Form?
A printable Adobe PDF version of our current W-9 form can be found here. Download W-9 Form