Choose a Call Center with HIPAA Training

Kurt Duncan
October 18, 2011 — 1,182 views  
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When you are trying to choose a new call center to take phone calls for your medical clinic or private practice, you need to make sure that you are getting the best. It's important to choose a company that is able to offer service 24 hours a day throughout the year, and that will be able to handle all of your patients' questions, scheduling, and problems. However, one of the most important things to consider when you are hunting for a call center is HIPAA training. The Health Insurance Portability and Accountability Act keep patient information safe and confidential. Those who have undergone this training will understand this and can safely handle your calls.

The law requires that any answering service that for the medical field has only employees who have undergone HIPAA training. If you happen across a company that doesn't mention this, you need to ask. If they don't have the training, or they tell you that they are getting their employees certified soon, you should avoid them. Only trust your practice and your patients to those who have the training. Otherwise, you are in violation of the law, and you are in violation of your patients' trust. Either of these could destroy your practice.         

Your patients need to feel safe. As a physician, you try to accomplish this through giving them the best care and treatment possible. You also understand the rights of patient confidentiality, and you can be sure that the patients think about their privacy when they visit or call. Entrusting a company that doesn't have the right training is a serious breach of trust with your patients. Ensuring that that company you choose has HIPAA training should be one of the first things you do.

It is also important to make sure that you have knowledge about how the center does business. They need to make sure that they have high quality employees who will be able to answer questions accurately and provide your patients with the best service possible. Secure email and software is going to be important in maintaining your patients' privacy.

Take your time and examine everything that the call center offers, and always check on the status of HIPAA training before you hire them. You can find great answering services that will be able to give your patients the help they need and remain in accordance with all of the laws.


Kurt Duncan


MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.