Seminar ID: 100609

Dealing with Difficult People

Presented By:
Ecoee Rooney

Ochsner Health System

You will Learn:

  • How to identify environmental triggers that can trigger hostility.
  • How to identify organizational roadblocks to excellent service.
  • How to avoid communication pitfalls
  • Tools to building better conversations
  • The ABCs to excellent patient-provider relations.

This 10 minute segment gives you a glimpse into some of the factors that create hostility in patient-provider interactions. Growing healthcare demands nationally exacerbate the challenges in excellent communication among providers and between providers and patients which can lead to difficult moments for providers and patients alike. Prepare yourself and your teams to prevent and mitigate challenging interactions, and gain several tools to use when facing these difficult interpersonal communications.