Billing and Collecting for the Health Care Industry
1 hour 30 minutes
Learn how to develop a collection procedure to avoid downstream liability and identify proper disclosures under the FDCPA.
This topic is intended to provide you with an overview of some of the key areas of compliance regarding a third-party debt collector’s use of debt collection communications via the telephone and in writing for the health care industry. Recently, the medical debt collection industry has been confronted by increasing regulatory oversight and enforcement actions by the Consumer Financial Protection Bureau (CFPB), as well as an awaking of the Federal Trade Commission (FTC) and Federal Communication Commission (FCC) which also regulates the industry’s use of telephonic communications directed toward the consumers/debtors and other third parties. The material will concentrate on the specific issues and concerns in medical debt collection and the industry’s compliance with the Federal Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA).
• You will be able to review how to develop a collection procedure and structure to avoid liability downstream.
• You will be able to identify the proper disclosures under the FDCPA.
• You will be able to discuss the do’s and don’ts in communication with consumers.
• You will be able to explain how to avoid liability under the Telephone Consumer Protection Act.