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Product ID: 407900EAU
Credit & Course Provided by:

Maintain Patient Safety With Change-of-Shift Reporting

OnDemand Webinar (57 minutes)

Change-of-shift increases the risk to patient safety; learn effective patient hand-off to improve safety and accountability.

Confidently use information to improve skills in painting a picture of each patient during hand-off, from choosing the location to present the handoff to asking and answering question related to each patient during the hand-off which will adequately prepare the oncoming nurse to continue care for that patient with updated accurate information that minimizes risks of omission or missed opportunity to prevent decline in systems or cognition.

To receive a certificate of successful completion, you are required to complete and return an evaluation form. Planning Panel members are Theresa McCoy, RN, B.S.N., J.D., Pamela Johnson, MSN, RN, CCRN, Christina M. Schuch, TD and Michelle Shepherd, B.A in Psychology and C.E. Coordinator.

There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products will occur at this program.


Theresa McCoy, RN, B.S.N., J.D., Health Law Compliance & Service


Overview of Shift Reports/Hand-Offs

• 1970's to Present

Definition of Hand-Off

• When It Occurs

• Parties Involved

• What Should Be Included

Ineffective or Fumbled Hand-Offs

• Problems and Safety Risks

• Why Is the Hand-Off Ineffective

Effective Hand-Offs

• What Should Be Included

- A Culture of Safety

- Few Interruptions

- Ability to Focus

- Skills to Ask and Answer Questions

- Standardized Tool

- Trust

- Continuity of Care

Ability to Grasp the Patient Report (Story)

• Hinderances and Facilitating the Process

• Cueing Details

• Write It Down